Welcome to Customer service
Desk
Hassle-Free Bill Payments
Connect to our NESCO APP and recharge your prepaid meters or walk into our office @ 10 Barkin Ladi Road Bukuru Jos south Jos Plateau State.
We strive hard to improve customer our experience by providing and delivering professional, helpful and quality assistance before, during, and after the use of our service essentially to meet our customers’ need and desire satisfactorily
Reliable Customer Service
- Delivering safe, reliable, and sustainable electricity.
- Treating every customer with dignity, fairness, and respect.
- Responding promptly to customer enquiries and complaints.
- Providing transparent billing and payment services.
- Maintaining open communication with customers.
- Continuously improving service delivery through innovation and technology
We strive to provide consistent and dependable electricity supply within operational capabilities.
Our Service Commitment
- Minimize outages.
- Improve network reliability.
- Maintain distribution infrastructure.
- Respond rapidly to emergencies.
- Promote renewable energy initiatives.
- Invest in modern technology.
- Improve customer experience continuously.
FREQUENTLY ASKED QUESTIONS
NESCO's Help Desk
FAQs
The Nigerian Electricity Supply Corporation (Nigeria) Limited (NESCO) was established in 1929 and is Nigeria's oldest electricity utility company. NESCO generates, distributes, and supplies electricity to customers within its licensed areas of operation and remains committed to providing safe, reliable, and efficient power services.
NESCO's Corporate Headquarters is located at:
10, Barkin Ladi Road,
Bukuru, Jos South Local Government Area,
Plateau State, Nigeria.
NESCO provides electricity services within its designated franchise and operational areas in Plateau State and other approved locations under its operating licence. For specific coverage enquiries, please contact our Customer Service Department.
Customers may contact NESCO through:
- Customer Service Centre
• Telephone Lines
• Email Support
• Social Media Platforms
• Physical Service Offices
Current contact details are available on the Contact Us page
Customers may make payments through approved payment channels, including:
Bank payments
Electronic transfers
Designated payment platforms
NESCO-approved collection centres
Please ensure you obtain and retain proof of payments.
Where online payment facilities are available, customers may make secure payments through NESCO's approved digital channels as listed on the website.
Failure to pay electricity bills by the due date may result in disconnection of service in accordance with applicable regulations and company policies
Applications for new connections can be made through the nearest NESCO office. Applicants may be required to submit:
Completed application form
• Means of identification
• Property ownership or occupancy documents
• Other relevant information as may be required
Power outages may occur due to:
- Scheduled maintenance activities
• Equipment faults
• Weather-related incidents
• Damage to electrical infrastructure
• Grid disturbances
NESCO works diligently to restore supply as quickly and safely as possible.
Information on planned maintenance and scheduled outages is communicated through:
- Website announcements
• SMS notifications (where available)
• Social media platforms
• Customer service channels
Customers are encouraged to keep their contact information updated.
You may report outages through our Customer Service Centre, dedicated fault reporting lines, email, or by visiting the nearest NESCO office.
Please provide:
- Your name
• Account or meter number
• Address/location
• Description of the fault
Low voltage may result from network loading, equipment faults, damaged lines, or technical issues within the distribution network. Customers should report such incidents promptly for investigation.
Bills may be obtained through:
- Physical delivery
• Collection at designated offices
• Electronic channels where available
Customers are advised to review their bills upon receipt
Customers may make payments through approved payment channels, including:
Bank payments
• Electronic transfers
• Designated payment platforms
• NESCO-approved collection centres
Please ensure you obtain and retain proof of payment.
Please provide evidence of payment, including payment receipt, teller, or transaction reference number, to enable verification and account reconciliation
Processing time depends on site assessment results, availability of network infrastructure, regulatory requirements, and completion of all application procedures.
